Support Engineer

We're looking for a Support Engineer to join our team in Lausanne, Switzerland in an onsite working mode. In this role, you will act as the physical face of EPAM IT at our client's key offices, bridging the gap between remote Service Desk teams and on-the-ground technical intervention across a large enterprise device estate. You will ensure smooth device operations, deliver white-glove executive support and handle technical issues that cannot be resolved remotely. This is an excellent opportunity for a hands-on technical professional who thrives in a user-facing role, enabling seamless workplace technology experiences.

Responsibilities

Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices

Perform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)

Execute local network troubleshooting such as port patching, Wi-Fi signal issues and AV/VC equipment checks

Support server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)

Deliver executive-level support for local offices, including VIP and boardroom meetings

Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff

Coordinate device decommissioning, secure wiping and end-of-life processes

Maintain local device stock and spares inventory and coordinate replenishment with Workplace team

Act as first responder for meeting room technology issues and support traders with telephony setups where needed

Assist users with daily application problems and general troubleshooting

Requirements

2–5 years of experience providing deskside or field IT support

Strong hardware troubleshooting skills for laptops (Lenovo preferred), docking stations, printers, mobile devices and AV/VC setups

Working knowledge of Windows 10/11, Intune/Autopilot enrollment and Microsoft 365 applications

Ability to work with physical infrastructure including unpacking, racking, cable management and equipment logistics

Strong interpersonal and communication skills for user-facing support in walk-up environments

Professional fluency in English and intermediate knowledge in French

Nice to have ITIL 4 Foundation certification

Microsoft 365 Certified: Modern Desktop Administrator (MD-102)

Experience with Lenovo warranty and dispatch processes

Prior IT Bar/Genius Bar/walk-in support experience

Familiarity with trading floor infrastructure

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